The honor of ARI Fleet UK’s Garage of the Year went to Washington MOT Centre in Tyne and Wear, which is run by father and daughter Ray and Tracey Crawford. Ferdotti Motor Services in West Bromwich retained the ‘Going The Extra Mile’ award for the most compliments from customers and the ARI operations team as a percentage against a workload. New Duston Garage in Northampton was awarded the ‘100% Plus Award’ for undertaking more than 1,000 service, maintenance and repair jobs in the past 12 months without a single quality issue being raised.
ARI Chairman Geoffrey Bray said, “We want all of our customers to benefit from a level of service that cannot be obtained anywhere else. The Masterserve network is, we believe, the most successful association of its kind in the motor industry.”
The Masterserve network is an innovative system of approved UK suppliers that offer fixed-price servicing to ARI Fleet UK clients. The service covers 70% of all routine maintenance requirements. All work is authorized by ARI Fleet UK’s Control Center using our annually fixed prices, and suppliers are paid using a unique self-billing system, eliminating the opportunity for up-selling and add-on costs. Full compliance with manufacturers’ service and repair schedules is guaranteed.
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